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Frequently Asked Questions

If you cannot find you question answered here please fill in our contact form or alternatively call us on: 1300 887 622.

What payment methods are available?

We offer three options for payment on our website:

  • Credit card payment by Mastercard, Visa or American Express using our secure e-way server.
  • Paypal.
  • Bank transfer or cheque (select the ‘offline payment’ option).

Will I receive a tax invoice?

If you have paid by credit card or Paypal a tax invoice/receipt will be automatically emailed to you at the completion of the registration process.
If you have selected the ‘offline payment’ option a tax invoice will be emailed to you to forward to your accounts department for processing.

When will I receive my attendance certificate?

In response to feedback, we will now provide Attendance Certificates via email as a PDF in the week following the event.

Will this seminar be recognised for PD points with my association?

Whilst we consistently check in with association/registration requirements to ensure we meet standards and suggest that you also check in with your association if you have any doubts.

Attendance certificates clearly state the number of hours along with other information required by associations.

Psychology Board Of Australia

The Board does not endorse CPD events, nor does it advise CPD providers about the CPD that may be claimed by Psychologists who choose to attend their events. Similarly, from October 2012 the APS will no longer endorse CPD events. Rather, individual Psychologists must make independent decisions about the CPD activities they undertake, and be prepared to justify those decisions should they be audited.

The PBA recommends that a minimum of 10 hours per year of CPD is to be dedicated to “active CPD”. While active CPD is not specifically defined, the following is one of the examples of active CPD provided, and the example most relevant to the CPD events we provide:“Studying a new technique, followed by trialling this technique in the workplace, and a review and evaluation of the effectiveness and implementation of that technique.”

For more detailed information please read and make your own interpretation of the Psychology Board of Australia’s continuing professional development registration standard and their guidelines on continuing professional development.

Australian Psychological Society (APS)

For information on the CPD requirements for Psychologists’ eligibility for ongoing membership with the APS College of Clinical Psychologists and Psychology Board area of practice endorsement in clinical psychology, please refer to the APS website.

The Australian Counselling Association (ACA)

All events on our Counselling and Psychotherapy calendar are approved for 2 points per hour for ACA members and are listed on the ACA calendar.

The Australian Association Of Social Workers (AASW)

All events on our Counselling and Psychotherapy calendar are approved for points and are listed on the AASW calendar.

Australian Community Workers Association (ACWA)

PDP events meet ACWA standards to meet professional requirements of 20 hours per year of relevant targeted professional activities to maintain membership and currency.

Other Associations

Please check with your association or registration body.

Will I receive a reminder before my seminar?

In the week preceding every event a reminder email is sent with final details and any pre-reading materials.

What is PDP’s cancellation policy?

Cancellation Policy And Disclaimer

Refunds less a $50.00 administration fee are given for cancellations received in writing via email or post. Cancellations must be received no later than 10 days prior to your event date. Refunds and transfers are not possible inside 10 days from the event.

Cancellation policy is final and not negotiable. PDP regrets the difficult personal circumstances that prevent people attending including medical conditions, emergencies, severe weather or transport difficulties. PDP is unable to accept responsibility for the failure of the speaker to arrive due to unforeseen circumstances.

transfer of registrations to another person

Registrations are transferable IN FULL to another person on notification to PDP. Where a delegate can only attend for part of a training, transfer of the remainder of the registration to another person is NOT possible.

Cancellation Of An Event By PDP

PDP will contact you within 10 days of the event date on the rare occasion that we need to cancel an event due to low registration numbers. You will be offered the following options:
1. A full refund of your paid registration fee.
2. Transfer of your registration into another equivalent event on our calendar.

Travelling Arrangements

If you are booking travel and accommodation to attend a PDP event we require that you check with our office regarding registration numbers to ensure the event will proceed. PDP undertakes no liability for cancellation of travel and accommodation costs and recommends you take travel insurance when making your travel plans.

What if I’m sick on the day of my seminar?

We will send you all notes and resources in PDF format following the seminar.

What does ‘Peer reviewed seminars’ mean?

This is one of the ways we maintain our high standard. Before joining the PDP team a presenter must apply with their full CV and references. The presenter application is evaluated by our peer review panel and if accepted an interview is arranged. Once a presenter has joined our team each seminar proposal is subject to the same peer evaluation process to ensure the content is current, relevant and truly provides an opportunity for the development and extension of professional knowledge and skills.

How do I register for an event?

Click on the event you wish to attend to register yourself and other group members if you wish. You may register for additional events by clicking on the “add more events” button.

You can call our office during business hours should you require any assistance with this process.

How do I use my discount code?

Entre the code in the ‘Coupon’ field with your payment information and the discount will be calculated when you entre your payment details.

What do I need to bring with me on the day/s of my seminar?

We provide delicious catering for all our events including water, fruit and chocolates all day. Pens, paper and notes are all provided.

You really just need to come along and enjoy the day.

Will my special dietary requirements be catered?

There is a field to be completed during the registration process that asks for your special dietary requirements.

We are able to cater for dairy free, gluten free, pescaterian, vegetarian, vegan and we will do our best to accommodate any other requests.

Babies and Children

Babies and Children

We acknowledge the challenges of arranging childcare on traingin days and we also acknowledge the needs of training participants who require an environment conducive to learning and development. We ask that you refrain from bringing babies and children into the training room and that you include this information in your decision-making prior to registering for any of our events.

If you are a breastfeeding parent without an alternative option to bringing baby into the training room, you are welcome to bring baby with you. We do respectufully ask that in the event participants indicate they are unreasonably distracted from learning due to baby’s noises, you take baby out of the training room until they are settled and quiet.