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Frequently Asked Questions

If you cannot find you question answered here please fill in our contact form or alternatively call us on: 1300 887 622.

What payment methods are available?

We offer three options for payment on our website:

  • Credit card payment by Mastercard, Visa or American Express using our secure e-way server.
  • Paypal.
  • Bank transfer or cheque (select the ‘offline payment’ option).

Will I receive a tax invoice?

If you have paid by credit card or Paypal a tax invoice/receipt will be automatically emailed to you at the completion of the registration process.
If you have selected the ‘offline payment’ option a tax invoice will be emailed to you to forward to your accounts department for processing.

When will I receive my attendance certificate?

If you are attending an event in Melbourne, Sydney or Brisbane your attendance certificate will be emailed to you as a PDF in the week following the event. If you are an online training participant your certificate will be available to download once your evaluation and post-test are completed.

Will this seminar be recognised for PD points with my association?

Our continuing professional development events meet the quality standard recognised by many relevant professional associations including psychology, social work, counselling, psychotherapy, occupational therapy, mental health nursing, community work and more. We recommend checking with your association for the correct calculation of points for this event.

Will I receive a reminder before my seminar?

In the week preceding every event a reminder email is sent with final details and any pre-reading materials.

What is PDP’s cancellation policy?

Cancellation Policy And Disclaimer

Refunds less a $50.00 administration fee are given for cancellations received in writing via email or post. Cancellations must be received no later than 10 days prior to your event date. Refunds and transfers are not possible inside 10 days from the event.

Cancellation policy is final and not negotiable. PDP regrets the difficult personal circumstances that prevent people attending including medical conditions, emergencies, severe weather or transport difficulties. PDP is unable to accept responsibility for the failure of the speaker to arrive due to unforeseen circumstances.

Transfer of registrations to another person

Registrations are transferable IN FULL to another person on notification to PDP. Where a delegate can only attend for part of a training, transfer of the remainder of the registration to another person is NOT possible.

Cancellation Of An Event By PD

PDP will contact you within 10 days of the event date on the rare occasion that we need to cancel an event due to low registration numbers. You will be offered the following options:
1. A full refund of your paid registration fee.
2. Transfer of your registration into another equivalent event on our calendar.

Travelling Arrangements

If you are booking travel and accommodation to attend a PDP event we require that you check with our office regarding registration numbers to ensure the event will proceed. PDP undertakes no liability for cancellation of travel and accommodation costs and recommends you take travel insurance when making your travel plans.

What if I’m sick on the day of my seminar?

Should you (or a family member you will need to care for) be sick on the day of your training, you will need to send a doctor’s certificate to us by email. Once we receive this we will issue you a discount code to reduce the fee of your next training registration by 50%.

What does ‘Peer reviewed seminars’ mean?

This is one of the ways we maintain our high standard. Before joining the PDP team a presenter must apply with their full CV and references. The presenter application is evaluated by our peer review panel and if accepted an interview is arranged. Once a presenter has joined our team each seminar proposal is subject to the same peer evaluation process to ensure the content is current, relevant and truly provides an opportunity for the development and extension of professional knowledge and skills.

How do I register for an event?

Click on the event you wish to attend to register yourself and other group members if you wish. You may register for additional events by clicking on the “add more events” button.

You can call our office during business hours should you require any assistance with this process.

How do I use my discount code?

Discounts codes are applicable to our event in Melbourne, Sydney and Brisbane. They cannot be used for live webcast and digital downloads. Entre the code in the ‘Coupon’ field with your payment information and the discount will be calculated when you enter your payment details.

What do I need to bring with me on the day/s of my seminar?

We provide delicious catering for all our events including water, fruit and chocolates all day. Pens, paper and notes are all provided.

Please note as a part of our commitment to the environment and in response to your feedback, we ask that you bring your own cup or bottle for the water we provide in the seminar room. We appreciate your understanding and support of our environmentally responsible efforts. If you have forgotten your water cup or bottle a small supply of disposable cups will be available on the presenter’s desk. We ask that you use and dispose of these responsibly.

Will my special dietary requirements be catered?

We are able to cater for dairy free, gluten free, pescaterian, vegetarian, vegan and we will do our best to accommodate any other requests. Please complete the ‘dietary requirement section’ during the registration process.

Babies and Children

Babies and Children

We acknowledge the challenges of arranging childcare on training days and we also acknowledge the needs of training participants who require an environment conducive to learning and development. We ask that you refrain from bringing babies and children into the training room and that you include this information in your decision-making prior to registering for any of our events.

If you are a breastfeeding parent without an alternative option to bringing baby into the training room, you are welcome to bring baby with you. We do respectfully ask that in the event participants indicate they are unreasonably distracted from learning due to baby’s noises, you take baby out of the training room until they are settled and quiet.